About Customs, Duties & Taxes

When ordering from 123SecurityProducts.com, you're responsible for assuring the product can be lawfully imported to the destination country. 

The recipient is the importer of record and must comply with all laws and regulations of the destination country. Orders shipped outside of the United States may be subject to import taxes, customs duties and fees levied by the destination country. The recipient of an international shipment may be subject to such import taxes, customs duties and fees, which are levied once a shipment reaches the recipient's country. Additional charges for customs clearance must be fulfilled by the recipient; 123 Security has no control over these charges, nor can 123 Security predict what they may be. 

Customs policies vary widely from country to country; you should contact your local customs office for more information. When customs clearance procedures are required, it can cause delays beyond our original delivery estimates. 

Customs offices in some countries require the importer of record to provide a particular form of identification before releasing a shipment. You may be required to provide an identification number such as a Unique Identification Number, CPF, or Tax ID. Countries that require an identification number include: Brazil, Chile, China, Ecuador, India, Israel, Peru, Qatar, South Africa, South Korea, Taiwan, and Turkey. 

About Freight Forwarders and Hand Carry

Using a freight forwarder to ship or hand-carrying items internationally may result in complications not covered by 123 Security. 

If a freight forwarder or hand-carrying is used, the following terms will apply: 

  • 123 Security won't be responsible for damage, defect, material difference, or loss that occurs to goods after they're delivered to you or a freight forwarder. This means that 123 Security isn't able to provide a replacement of, or refund for, any such goods delivered to you or a freight forwarder. You should refuse goods that arrive damaged and instruct freight forwarders to do the same, and goods lost after being received by you or the freight forwarder will be your responsibility.
  • If you (or a freight forwarder you so designate) have a U.S. address, purchase goods from 123 Security to be shipped to a U.S. location, and then subsequently export the goods, you or the designated freight forwarder are considered the exporter and are solely responsible for compliance with all export and import regulations, including all U.S. export regulations and the import regulations of the destination country. 123 Security must not be listed on any export documentation (e.g., export declarations, invoices, packing lists, etc.).
  • If you (or a freight forwarder you so designate) do not have a U.S. address and purchase goods from 123 Security to be shipped to a U.S. location, you or the designated freight forwarder may not subsequently export the goods without prior written authorization from 123 Security.
  • Products not offered for export directly from 123 Security, which you export yourself or through a freight forwarder may not be returned to 123 Security.

Products offered for export directly from 123 Security, which you export yourself or through a freight forwarder may be returned to 123 Security, provided that you are responsible for acting as the importer of record and all the costs associated with returning the goods to 123 Security. 123 Security will not serve as the importer of record on returns that were originally exported by you or a freight forwarder. 

The Return Mailing Label is for U.S. domestic shipments only. In order to use an 123 Security pre-paid Return Mailing Label, you must first return the goods to a U.S. address. Then, use the Return Mailing Label to return the goods to the 123 Security fulfillment center listed on the Return Mailing Label from that U.S. address. In addition, you become the exporter and importer of record of the shipment; title and risk of loss transfer to 123 Security upon receipt of the goods at 123 Security's fulfillment center listed on the Return Mailing Label. 

Frequently Asked Questions

Q: Why did I receive a duty and tax invoice? 

A: Almost all shipments crossing international borders including purchases made over the Internet are subject to the assessment of duties and taxes imposed by the importing country's government. The duties and taxes normally must be paid before the goods are released from customs. A shipment's duty and tax amount may be based on: 

  • Product value
  • Trade agreements
  • Country of manufacture
  • Use of the product
  • The product's Harmonized System (HS) code

Customs officials assess duties and taxes based on the information provided on the Air Waybill, the Commercial Invoice and other relevant documents such as a Certificate of Origin. 

Q: What are the charges on the Invoice? 

A: The charges on the invoice may include: 

Duties - applied to products according to the Customs Tariff of the destination country. most countries assess duty on the "CIF value" (Cost, Insurance, Freight) of the goods. 

Value Added Tax - VAT is a general consumption tax assessed on the value added to goods and services. In some countries, including Singapore, Australia, New Zealand and Canada, this tax is known as goods and services tax, or GST. A VAT is typically assessed on the "duty paid value" of the goods ((which equals the cost of the goods, insurance and freight (CIF) plus duty)). 

Ancillary Service Fees - charged by the broker when additional processing is required by a regulatory agency or our customs broker. We may apply and invoice for these fees which are subject to change, for either U.S.-or non-U.S. entries. 

Customs Fees - A Merchandise Processing Fee (MPF) is assessed on all formal entries, with a few exceptions. Exceptions include goods that qualify for preferential treatment under certain trade agreements (including but not limited to NAFTA and CBERA) and those entered under special provisions (including but not limited to unaltered U.S.-origin goods and goods of distinguished foreign visitors). The rate of assessment is 0.3464%, (.003464) of the "entered" value on the customs entry. The minimum assessment is $25.00 and the maximum assessment is $485.00. 

Advancement Fees - The carrier may be required to advance certain duties and taxes in countries that require the duties and taxes to be paid prior to customs' release of the shipment, or to complete clearance of certain items through customs. In such instances, the party billed for duties and taxes will be assessed a surcharge charged by the carrier to advance the duties and taxes to customs prior to collecting payment. In the event the carrier advances duties, taxes or other fees, including the Merchandise Processing Fee, on behalf of the payer, the payer will be assessed a surcharge based on a flat rate or percentage of the total amount advanced. This surcharge will vary depending upon the destination country. 

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