There is no better advert for a company than long-lasting relationships with satisfied customers. That’s our goal and our customer care reflects this. From initial advice and guidance in the early design of systems, through order processing on to delivery, you can depend on 123 Security to be there with outstanding service.

Get one-on-one expert help

123 Security stands by every product we carry and sell. If it doesn’t perform the way it was intended to, a technical advisor will work with you to resolve the issue. 123 Security does not provide system design or technical support services for Security (Access Control and Intrusion Detection) products. Manufacturer technical support may be reserved for dealers and installers only. 

Our in-house, New York-based Technical Services Group (TSG) is available to serve you Monday - Friday, 9:00 am - 6:00 pm ET. Call (866) 440-2288 and ask for tech support (have your order number handy for quick access). You can speak directly with one of our professional security experts who can guide you through your issue, every step of the way.

Remote Technical Support

Our Remote Technical Support is a great way to help you with many of the problems or questions you may have without having to schedule an on-site service call. Call Technical Support at (866) 440-2288 Monday - Friday 9:00 am - 6:00 pm ET to set up your remote service call.

When you call, you will get:

  • Experienced Technicians
  • Priority Attention for Urgent Needs
  • 100% Customer Satisfied Calls

Using cutting edge technology, we will schedule a session in which we can access your DVR remotely and actually view your desktop and manipulate the mouse and keyboard to address your issue for you. The sessions can only be started by you, and you can disconnect at any time. No software is permanently installed on your computer. All you need is a small file that you will download from us. This way you are in control, and the sessions will be safe, protecting your data and privacy. You must have a broadband Internet connection (cable, DSL, or FIOS) to take advantage of the Remote Help Desk. Please call 866-440-2288 for more information on how to connect with live technicians.

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